Effective Date: 1st August 2026
Last Updated: 1st August 2026

Privacy Policy for GEM Construction

At GEM Construction ("we," "our," or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or contact us through our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quote, or complete a form, we may collect:

  • Name

  • Email address

  • Phone number

  • Company name (if applicable)

  • Property or project address

  • Information about your construction project

  • Any other information you choose to provide

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referral website

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and quote requests

  • Communicate regarding projects and services

  • Schedule consultations

  • Improve our website and customer experience

  • Provide requested information

  • Send updates or marketing communications (where permitted by law)

  • Maintain website security

  • Comply with legal obligations

3. Cookies

Our website may use cookies to improve functionality and understand how visitors use our website.

Cookies help us:

  • Remember user preferences

  • Analyse website traffic

  • Improve website performance

  • Support website security

Most browsers allow you to disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party providers to operate our website and business, including:

  • Website hosting providers

  • Email service providers

  • Analytics services (such as Google Analytics)

  • Customer relationship management (CRM) platforms

  • Payment providers (where applicable)

These providers only receive information necessary to perform their services and are expected to protect your information.

5. How We Share Information

We do not sell or rent your personal information.

We may share information:

  • With trusted service providers assisting our business

  • When required by law

  • To protect our legal rights

  • During a business sale, merger, or acquisition

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce our agreements

8. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal data

  • Lodge a complaint with your local data protection authority

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended for children under the age of 13 (or the applicable age under local law). We do not knowingly collect personal information from children.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

GEM Construction

Email: Rohan@gem-projects.co.uk

Phone: 01225 690069

GDPR Notice (UK & EU Visitors)

If you are located in the United Kingdom or European Economic Area (EEA), we process your personal information under one or more lawful bases, including:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate business interests

You may contact us at any time regarding your data protection rights.

Privacy Policy